Web Help FAQs
I AM HAVING TROUBLE VIEWING THE NAV AND PERFORMANCE DATA PAGES
This Guggenheim Investments web site is best viewed when JavaScript is enabled. You can enable JavaScript by following the directions below that correspond with your browser:
Firefox
- Select the "Options" menu item in the "Tools" menu
- Select the "Content" tab at the top of the Options window that pops up
- Click the box next to "Enable JavaScript"
- Click the "Ok" button at the bottom of the Options window
Safari
- Select the "Preferences" menu item in the "Edit" menu
- Click on the "Security" tab at the top of the Preferences window that pops up
- Click on the box next to "Enable JavaScript"
- Close the pop up window
Internet Explorer
- Select the "Internet Options..." menu item in the "Tools" menu
- Click on the "Security" tab at the top of the Internet Options window that pops up
- From the list of zones at the top of the Security options select the internet icon
- Select the button near the bottom that reads "Custom Level"
- In the new window that pops up, scroll down to the item that reads "Active Scripting"
- Select the option marked "Enable"
- Click on the "Ok" button at the bottom of the Security Settings window
- Click on the "Ok" button at the bottom of the Internet Options window
Chrome
- Click the Chrome menu icon on the far right of the browser toolbar.
- Select Settings.
- Click Show advanced settings.
- In the "Privacy" section, click Content settings button.
- JavaScript is commonly used by web developers to make their sites more interactive. If you choose to disable JavaScript, you may find that some sites don't work properly
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I CAN’T SEE THE FORMS OR PROSPECTUSES ONLINE
You may not be able to view everything we have to offer if you have set your preferences to disable popup windows. Changing your popup display preferences varies depending on your Internet browser or popup blocking software. Please check your configuration to ensure you are able to view pop-ups and new windows. Contact your service provider for more details.
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HOW DO I DOWNLOAD ADOBE READER?
Prospectuses and forms on this web site are in Adobe Reader.pdf format. The free Adobe Reader allows you to view, navigate, and print PDF files. If you don't already have the Adobe Reader, you will need to download a free copy below before you can access a fund prospectus.
Adobe Reader
- Download Adobe Reader.
- Follow the step-by-step directions.
- Once you've installed the plug-in, return to the Guggenheim Investments web site by opening location: www.guggenheiminvestments.com. Please contact Adobe if you have trouble upgrading.
If you have the Adobe Reader, go to the fund prospectus page or the forms page and select the materials you're interested in.
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WHY SHOULD I CLEAR MY CACHE?
Your cache remembers what Web pages you have visited. If you return to one of the pages listed in your cache, the exact same page you visited previously will appear. The cache memory reduces the time needed to reload a page. The problem is that some web pages contain information that is constantly updated. If you go to a page you visited 20 minutes ago, timely information will not appear to be updated. Clear your cache often to alleviate this problem.
Firefox
- Pull down the "Tools" menu and choose "Options."
- From the Option pop-up choose the "Privacy" icon.
- Choose the "Cache" tab.
- Click the "Clear Cache Now" button.
- Click "OK" at the bottom of the page, and you're done! If you have any further questions, go to http://support.mozilla.com/en-US/kb/Firefox+Support+Home+Page for direct Firefox Technical Support.
Internet Explorer
- Pull down the "Tools" menu and choose "Internet Options."
- Click on the "General" tab.
- Under the "Temporary Internet Files" section, choose "Delete files."
- Click "OK" at the bottom of the page, and you're done! Go to http://support.microsoft.com/ for direct Microsoft Internet Explorer Technical Support.
Safari
- Pull down the "Edit" menu and choose "Empty Cache."
- Click the "Empty" button, and you're done!
- Go to http://www.apple.com/support/safari/ for direct Apple Safari Technical Support.
Chrome
- Click the Chrome menu icon onthe far right or the browser toolbar.
- Select Tools.
- Select Clear browsing data.
- In the dialog that appears, select the checkbox that says, "Empty the cache".
- Use the menu at the top to select the amount of data that you want to delete. Select beginning of time to delete everything.
- Click Clear browsing data.
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HOW DO I KNOW WHAT BROWSER VERSION I HAVE?
PC:
Firefox
- Go to the Help menu and select "About Mozilla Firefox." A version notation appears under the name of the browser. Go to http://support.mozilla.com/en-US/kb/Firefox+Support+Home+Page for direct Firefox Technical Support.
Internet Explorer
- Go to the Help menu and select "About Microsoft Explorer." A version notation appears under the name of the browser. Go to http://support.microsoft.com/ for direct Microsoft Internet Explorer Technical Support.
Safari
- Go to the Help menu and select "About Safari." A version notation appears under the name of the browser. Go to http://www.apple.com/support/safari/ for direct Firefox Technical Support.
Mac:
Firefox
- Go to the Apple menu and select "About Mozilla Firefox." A version notation appears under the name of the browser. Go to http://support.mozilla.com/en-US/kb/Firefox+Support+Home+Page for direct Firefox Technical Support.
Internet Explorer
- Go to the Apple menu and select "About Microsoft Explorer." The version notation appears under the name of the browser. Go to http://support.microsoft.com/ for direct Microsoft Internet Explorer Technical Support
Safari
- Go to the Apple menu and select "About Safari." A version notation appears under the name of the browser. Go to http://www.apple.com/support/safari/ for direct Firefox Technical Support.
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WHAT IS A PLUG-IN?
Plug-ins are software applications that helps you see graphics or animation, hear audio messages or otherwise experience specialized features on the Internet. They cannot be used on their own, but they "plug into" your browser software to enhance or enable certain functions.
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